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These terms and conditions tell you how to use your account, get bonuses, and make withdrawals. Find out if players from UK can play, what they need to do to be verified, and how they can use deposited £ in games and promotions. EpicStar may also take steps to protect players and the platform, as well as rules about what is and isn't allowed to do. There are three things that determine how valuable a bonus really is: how the wagering is calculated, which games count toward that wagering, and how much you can cash out from bonus winnings. Bonus offers may look good on paper, but how valuable they really are depends on these three things.
Before you claim a promotion, check the EpicStar Casino Terms and Conditions section for that promotion to make sure you understand these rules. To avoid being caught off guard, think of each bonus as a separate agreement with its own due dates and limits. Even if the welcome package says it has a bonus of up to £200, it might not be as flexible as a smaller offer if it limits the games that can be played, only counts a portion of the stakes, or has a strict maximum cashout.
Wagering is the total amount you have to bet before you can cash out your bonus money and winnings.
It's common to have to make bets worth 3500 £ before you can cash out a £100 bonus. When you make a deposit of £50, the difference between bonuses that only apply wagering to the bonus and those that apply it to both the bonus and the deposit can be big.
Not all game types contribute the same amount to bets. Most of the time, slots count for 100%, but table games may count less or not at all. A bet of 100 £ only adds 10 £ to your wagering requirement if the game only contributes 10%. This makes the task take longer and increases the chance that the bonus will expire before you finish.
Although many bonuses let you bet the most on each spin or round while the bonus is active, there are times when you can't bet more than that. If you bet 10 £ when the maximum bet is 5 £, the casino may take back the bonus and any winnings that go with it. When you switch between games with different minimums and bet options, make sure your stakes stay within the limit.
Some games, side bets, bonus buys, gamble features, or high-volatility mechanics are often not allowed in bonus terms. It doesn't matter if the game is listed as eligible; some features may not count toward wagering. If you'd rather use bonus buys, check to see if those bets count. For example, a single bonus buy of £50 might not count at all for some promotions.
Bonuses may expire after a certain amount of time, and wagering must be done before the deadline. It's possible to take away any remaining bonus balance and any winnings that come with a £100 bonus that expires in 7 days.
Plan the size of the session in a way that makes sense so that you don't end up with bigger stakes than you planned near the end of the deadline.
The most you can cash out from bonus wins is limited in some promotions. As an example, a no-deposit bonus might let you take out up to £100, even if your balance goes up to more than that. If you ask for a withdrawal, you might lose any winnings that are over the cap. It might be better to get a deposit bonus on a £50 deposit with no cashout limits if your goal is to make more withdrawals than a "free" offer with tight limits.
The way the bonus is used in the game changes both the risk and the flow of money out. Most of the time, you can't cash out a sticky bonus, and it may stay locked until all the wagering requirements are met. This means that your cash balance may be spent first. A non-sticky bonus may be taken away when you withdraw your money, which lets you get your money faster. This rule may be just as important as the big bonus amount, like £200, if you plan to cash out quickly after reaching your goal.
When winnings can be withdrawn: Some bonuses need to be converted or "cleared" before funds can be withdrawn, even after wagering requirements have been met. Others need an extra step, like confirming that the bonus was completed in the cashier. Before you take out $500 £, make sure that the bonus status reads "completed" and that no bonus funds are still active.
Players can only create an EpicStar Casino account if they are legally allowed to do so in their home country. When you register, you promise that the information you give is correct, up-to-date, and yours, and that you will keep your account information correct. Identity checks are done at EpicStar Casino to protect players, stop fraud, and meet government and anti-money laundering rules.
Verification can be asked for when you first sign up, before your first withdrawal, or whenever there is activity on your account that needs more proof.
You can only sign up if you are at least the minimum age to gamble in your area and are not limited in any way by local laws or EpicStar Casino rules. EpicStar Casino may not let people from certain areas in and may ask for proof that you live in UK if they need to make sure you're eligible. One account is given to each player for personal use. Accounts that are shared, made in someone else's name, or made in duplicate are not allowed. If EpicStar Casino finds more than one account, they may close them and ask for more checks to be done before letting the player play or making a withdrawal.
You must match your account information with who you are. The name, date of birth, address, and phone number you gave when you registered must match what's on your documents. Some people may ask you to fix details that don't match up and show proof to back them up. Be honest and use your real name and contact information. For security reasons, make sure your email and phone number are always working. Do not let other people use your account or make accounts for them. If the information on your registration doesn't match up with your UK, EpicStar Casino may ask for more proof that you are who you say you are so they know you can legally play and that you're not using your account to get around restrictions in your area.
Ready for deposits and withdrawals. When you want to withdraw 100 £ or more, EpicStar Casino may ask for verification, even if you have already deposited and played. This is to make sure that payments go smoothly. If you try to sign up for EpicStar Casino but aren't eligible, give false information, or can't prove your identity, the casino can refuse to let you in, limit your access, or even close your account. When it comes to eligibility, it's important to remember that you must be of legal gambling age, not be in a restricted area, and register and play under your own name and with accurate information. If someone tries to hide their location, give false personal information, or use someone else's identity, their account could be frozen, any pending withdrawals could be canceled, and there would be more compliance checks.
| Required | What It Means |
|---|---|
| Legal Age | You must be at least the minimum age to gamble in your area. |
| One Account | Each player can only have one personal account. Accounts that are used more than once can be closed and looked at. |
| Matching Information | The information you give during registration must match the information on your ID and your current address. |
| Restricted Areas | You may not be able to get access depending on where you live and the rules in your area. |
A standard verification process called "Know Your Customer" (KYC) helps protect your account and makes sure you are who you say you are. While you're registering, making changes to your profile, trying to make a withdrawal, or when the casino's security systems notice something fishy, EpicStar Casino has the right to ask for proof of identity at any time.
When people ask for documents, you should send them clear, readable pictures that show all of the corners and all of the information on the document. Images that have been cropped, edited, or screenshots may not be accepted, and this can cause verification to take longer.
Make sure that the information in your profile and the documents you send exactly match, and send the requested files quickly to avoid delays. For example, EpicStar Casino might limit deposits to 200 £ until checks are complete if verification is still going on. Withdrawals and spending may also be limited during this time.
Checks for security and honesty: EpicStar Casino may do more checks to stop fraud, protect players, and make sure that bonuses and games are used fairly. This can include making sure that the person who is accessing the device is authorized, checking the person's contact information, and, if needed, asking for more information about transactions. According to their rules, EpicStar Casino can refuse withdrawals, return funds to the original payment method if possible, and close the account if verification fails or documents cannot be confirmed.
EpicStar Casino lets you make deposits in a number of different ways, so you can quickly add money and start playing right away. Options may be different depending on UK and the base currency you choose for your account. Also, some methods may not be available at all times during maintenance by the bank or provider. To keep players safe and make sure everything goes smoothly, you can only make deposits with payment methods that are registered in your own name. If a deposit leads to compliance checks, EpicStar Casino may ask for proof before the money can be fully withdrawn.
| Deposit method | Required minimum amount to deposit | Typical processing time |
|---|---|---|
| Bank card deposit | £10 | Instant to a few minutes |
| Bank transfer deposit | £50 | From a few hours to three business days |
| Instant bank payment deposit | £10 | Usually instant |
| E-wallet deposit | £10 | Instant |
| Prepaid voucher deposit | £10 | Instant after entering code |
Before you confirm a deposit, the cashier will show you the exact minimum and maximum amounts that can be deposited using the chosen method. If the method you choose doesn't let you deposit £10 in your area, you will see the next lowest amount that is accepted at checkout.
Payments must come from a method of payment that has the same name as the person who owns the EpicStar Casino account.
Processing payments and checks: Most deposits show up right away, but EpicStar Casino may hold on to them for a short time to run automated security checks or confirm the transaction with the payment provider. Processing can take longer in these situations, especially for first-time deposits, deposits that are unusually large, or deposits that are made quickly over and over again, like deposit £200 followed by deposit £200.
Exchange and fees: Depositing money at EpicStar Casino doesn't cost anything, but your bank or service provider may. If the currency of your payment is different from the currency of your account, the provider may convert it at a rate that can slightly change the final credited amount. For example, a deposit of $100 that was meant to be credited as 98 or 102 dollars after conversion and provider rounding.
Card deposits that are disputed or reversed: If a card deposit is disputed or reversed, EpicStar Casino may stop withdrawals and ask for proof of ownership and source of funds. Any balance that was created by a transaction that was later reversed needs to be paid back before any more cashouts can be made.
When you want to withdraw money from EpicStar Casino, you can use the same payment method you used to make the deposit. This is done after standard security checks and internal approval steps. For smooth payouts, make sure that your account information matches who you really are and that you request withdrawals from a profile that has been checked out. Check that you meet the minimum withdrawal requirement (usually 20 £ or more) and that any wagering requirements have been met before you request a cashout. EpicStar Casino may offer you a different way to withdraw money after verifying your identity if the method you chose can't process payouts.
First, each withdrawal is reviewed by staff members within the company. Then, it is sent to the payment provider for final transfer. The approval process may take longer if more checks are needed. This could happen if you want to withdraw a large amount of money (1000 £ or more), if your account information was recently changed, or if your activity sets off responsible gaming or anti-fraud controls.
Payout times vary depending on the method chosen. The times listed below are typical processing times after you send in your withdrawal request from a valid and verified account. If your payout is later than the times listed, it's usually because your method of withdrawal is still being verified or there are extra checks that need to be made on the withdrawal route.
To avoid delays, it's easiest to send a full set of documents ahead of time. If the payment method is not in your name, if you try to send money to someone else, or if your account is being looked into for policy or security reasons, EpicStar Casino may refuse or reverse a withdrawal request.
If there are any withdrawal fees, they may be taken out of the amount that was asked for and depend on the payment method and provider fees. The lowest and highest amounts that can be withdrawn depend on the method used and the status of the account. However, most players should be able to withdraw at least $20. There may be limits that apply to each transaction or each day.
One active request at a time: EpicStar Casino may handle withdrawals in order, so more than one request can be taken care of at the same time. If you cancel a planned cashout, the money will usually be returned to your casino account as soon as the request is stopped.
Accessibility of the method: Some choices are only available in certain areas, so your accessibility may depend on where you are in UK. Security checks that can take longer to process: If your email address, phone number, password, or payment information changes, or if you win a lot of money, you may have to go through more checks before you can get your money. Where the money came from: EpicStar Casino may ask for proof of how deposits were made and may only let you withdraw money through methods connected to your deposit history.
For example, if you put in $100 using a credit card, the card payout may be given priority when it's possible. Currency conversions: If the method of withdrawal you use is not the same currency as your casino account, the payment provider may charge you extra fees and use its own conversion rate. EpicStar Casino is not in charge of the exchange margins for outside providers.
To meet security and legal requirements, EpicStar Casino can ask for proof of identity at any time. They will usually do this before allowing larger withdrawals, like those worth $500 or more. The paperwork needs to be clear, valid, and match the information on your account.
Extra checks (if asked for): a selfie or live verification, or extra documents if your country or jurisdiction requires them. You must upload files through the secure area in your account. If any picture is missing parts or the text can't be read, EpicStar Casino may ask for a new submission, which can stop the payout until valid files are sent in.
Handling documents: To protect privacy and safety, please send only the pages that have been asked for and make sure that sensitive information is hidden when possible (for example, by masking only part of the number). Make sure that your name and key identifiers are still visible so that the verification process can go quickly.
You can only deposit a certain amount of money per payment method and account type. What your current limits are can be seen in Cashier before you confirm the transaction. There are no fees to make a deposit with us, but your bank or wallet provider may charge you. If your deposit doesn't go through, make sure that your name is the same as it is in your EpicStar Casino account, that your payment method works with gaming merchants, and that you have enough £. Try a different method if you need to, or get in touch with Support with the time and amount of the transaction.
Ask for a withdrawal in the Cashier and, if possible, use the same method you used to deposit. We might ask you to withdraw money using a safe and legal method in your own name for safety and compliance reasons. The payment provider handles your request after we look it over. Cashier by method shows an estimated time of arrival. Before you start, make sure your contact information is correct and that your payment method can receive payouts. This will help you avoid delays. If a withdrawal is canceled, we'll put the money back into your EpicStar account and let you know what to do next.
Activation of the bonus page confirms the bonus rules, which are different for each promotion. Typical terms include a wagering requirement, a deadline for meeting it, a list of games that aren't eligible, and contribution rates that vary by game type. There may be a maximum cashout limit on some bonuses until the wagering requirements are met. This is where you can keep track of your progress: Bonus. According to our Terms and Conditions, we can take back the bonus and any winnings linked to it if you place bets outside of the allowed range, play games that aren't allowed, or try to take advantage of a promotion. Review the bonus information before playing a game to see if it counts.
We need to confirm your identity, age, and ownership of the payment. You may be asked when you sign up, before your first withdrawal, after making a big deposit or withdrawal, or if there is activity in your account that needs to be confirmed. A government-issued photo ID, proof of address, and proof that you own the payment method are all common documents. There should be matching information (name, date of birth, address) and clear pictures with all the corners visible. Members are the only ones who can use their own accounts. Based on where you live and our licensing and risk controls, UK and UK checks may be done.
Our list of restricted territories and local laws determine where you can get it. Before making a deposit, make sure you can gamble online in UK and that you are not in a place where gambling is illegal. We can stop people from restricted areas from accessing or closing accounts, and our Terms and Conditions will apply to any balance that lingers. You can play on your phone using your browser on both iOS and Android. To protect your account, make sure you only use the official site, don't do any transactions on public Wi-Fi, enable device passcode/biometrics, and set up security features like a strong password and session logout after use.
Players can only join EpicStar Casino from places that allow online gambling, as our license allows us to do business there. Whenever you sign up, make a deposit, or play, you have to be in a jurisdiction that allows it. We use location, IP, and Know Your Customer (KYC) checks. If UK or your current region is blocked, you may not be able to register or play, and any transactions that are in progress may be held up until we confirm your eligibility. Check your account information and verification again from where you'll be traveling before asking for a withdrawal. If you're not sure, contact Support and tell them what country you are currently in and your UK. We will make sure you are eligible before you deposit.
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