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This Privacy Policy tells you what information we gather, how we use it to run the service, and when we may share it with trusted partners to help with payments, security, and rules. Your information and £ transactions are handled with strict security measures to stop fraud and unauthorized access if you sign up from UK as a UK.
When you sign up for an EpicStar Casino account, we only ask for the information we need to set up your profile, protect your access, and follow the law and fight fraud.
This information usually includes things like your email address, username, password, date of birth, and contact information. It also includes technical information that helps us keep your sessions safe. Keep your account safe from being misused and make sure withdrawals are sent to the rightful owner with account verification (KYC). Verification is usually needed before the first cashout, after a certain amount of activity, or when you want to withdraw more money, like $500 £.
When you sign up, EpicStar collects information that helps support responsible gaming controls, create and manage your account, and stop duplicate registrations.
You may be asked to show proof of your identity, age, address, and payment ownership during the verification process. In order to do compliance checks, you may need to give your full name, date of birth, and sometimes your UK. For verification of eligibility and to lower the risk of fraud, contact and address information is needed. This includes email, phone number (if applicable), and home address. Verification documents, such as a photo ID and other proofs, must be sent safely through the account area. Proof that you own the payment method is called payment ownership evidence. This is especially important if you want to withdraw 500 £. Technical and security data, like device identifiers, IP addresses, browser information, and login history, are used to keep accounts safe and spot strange activity.
We don't ask for more information than is needed for that particular step of verification. Only the parts of a document that are needed for identity and security checks are used by EpicStar if the document has extra information.
To protect your privacy, EpicStar processes verification files through secure channels and only lets authorized staff and trusted compliance partners access them. They also keep audit logs to help them find people who shouldn't have access. We need verification data to follow the rules for security, meet our regulatory obligations, and make sure everyone on the platform plays fairly.
If your information changes after you sign up, like if you move within UK or if your phone number changes, you can ask for an account update. Withdrawals may need to go through a new verification step after changes are made for security reasons before a cashout like $500 is approved.
We'd like to let you know about welcome bonuses, reload bonuses, free spins, tournaments, and special offers that are only available for a limited time. You can choose not to receive these messages. Based on the contact information you give and how your device is set up, these messages may be sent via email, SMS, push notifications, your account inbox, or other similar channels.
Things you receive are still up to you. You can pick the promotions you want to receive and how often you want to hear from us. You can also choose not to receive them at any time, and it will not affect your ability to play, deposit £20 or more, or cash out winnings.
Account settings: In your EpicStar Casino account, you can change the marketing permissions. You can choose to show or hide certain channels and groups, like casino bonuses, VIP offers, sports promotions, and partner campaigns, when they're available. Sometimes you may still get a message that was already in the queue to be sent, even after changes have been made.
Email opt-out: Marketing emails have a link that lets you unsubscribe. We won't send any more promotional emails to that address after you use it. Due to the nature of the service, you may still receive emails about your account, payments, security alerts, Know Your Customer (KYC) requests, or a specific transaction like a £50 deposit or a £500 withdrawal.
Contacts and SMS: If you don't want to receive SMS marketing, you can follow the instructions in the message or change the settings for your account. If you agreed to get promotional calls in the past, you can change your mind at any time by going to your account settings or calling customer service.
There are two places where you can change how push notifications work: your account settings (if they're there) and the settings on your device. EpicStar Casino won't be able to send promotional pushes to your device if you turn off notifications, even if your account settings are still turned on.
Personalization options: Some promotions may be made just for you based on what you do, like the games you play or the bonuses you've used. Limit marketing categories in your account settings if you'd rather not be personalized as much. You can still get general offers, like a welcome bonus of up to £200, even if you hide some personalized suggestions.
If available, you can choose between email, SMS, push, and in-account messages. Choose the types of promotions you want to receive from the list of offer categories. Toggle off marketing at any time; this won't affect your ability to play games or access your account. If you can't get into your account or can't find a preference toggle in your area, you can contact support and ask them to remove you from marketing for a certain channel. For safety reasons, we may ask you to prove that you own the email address or phone number before making the change.
When you make a deposit, we process the payment information needed to finish the transaction, protect your account, and make sure your deposit gets to the right place in your account balance.
In this, there are technical and transactional details like the deposit method chosen, the amount (for example, £50), timestamps, device and connection signals, and the status messages our payment partners send us. This info is used to keep players and the Casino safe from fraud, identity theft, and chargeback abuse. If you make a deposit, your account history, and where you are depositing from (including UK, as needed for routing and compliance checks—may affect how your payment data is processed. This is because processing depends on how risky the transaction is. In order to authorize and confirm deposits, keep records accurate, and help if a payment is late or disputed, we handle payment and transaction data.
This could include tokenized payment identifiers, partial account numbers (if needed), the country that issued the payment, transaction references, and confirmation results from banks or payment gateways, depending on the method. Alarms for security and fraud can be analyzed to find odd patterns like failed attempts that happen more than once, deposits that happen more quickly than usual, changes in location, or strange behavior from the device. Account takeovers and fake deposits being used to get into services are less likely to happen when these checks are in place. Authorization and settlement: to make sure that the deposit (in this case, $100) is approved and posted correctly. To meet operational and regulatory requirements for payment integrity and fraud prevention, compliance and risk controls are in place.
Take care of disputes: look into chargebacks and payment claims related to deposits like £200. Secure your account so that no one else can get in without your permission and no one else can try to fund it. This is done so that sensitive payment information is not stored in plain text as much as possible by EpicStar Casino and its payment partners. The level of detail that is kept depends on the payment method and the payment provider's processing rules. Fraud checks might include making sure that the deposit method is yours, checking that the source of the money matches your profile, and comparing transaction metadata with known signs of fraud. If £150 is deposited and marked as suspicious, we may temporarily hold off on crediting the account while more checks are done.
We may ask for more proof, limit certain deposit routes, reverse a suspicious deposit, or temporarily stop deposits until the problem is fixed if we find a risk. When we ask for more proof, it's usually to make sure that a certain transaction amount, like £75, is real and to keep your account safe from being hacked. To keep things running smoothly, make sure you only use your own payment methods to make deposits, keep your account information up to date, and don't use shared or third-party funding sources. This makes it easier for standard checks to go through your deposits, even bigger ones like £300.
For fast payouts and player safety, EpicStar Casino may ask for proof of identity before processing a withdrawal. These checks are meant to make sure that you own the account, that the payment method is real, and that the withdrawal request fits with activity that is normally allowed. Verification usually happens when you ask for your first cashout, when you change important account information, or when you ask for a bigger amount, like £500. Under UK law and fraud-prevention standards, there may be times when more checks are needed. When we need to check someone's ID for a withdrawal, we will ask for clear, valid documents. If older files aren't enough to prove who they are, we may ask for newer copies.
The documents you show must match your EpicStar Casino profile in terms of name and date of birth, and the method of withdrawal must be linked to you.
If you have more than one citizenship or if your documents don't match what you said, we may ask you to clarify your UK or show us supporting documents to make sure the account is verified correctly.
As a safety measure, only send files through your account's secure upload area. Do not email documents to addresses that you don't know. As long as your name, expiration date, and photo are still visible, you can hide any numbers that aren't necessary. You can stop withdrawals until the verification process is finished. Sometimes, we may ask for re-uploads of documents that are missing or not clear so that payout mistakes don't happen. Matching payment methods: To make sure the payout is safe, withdrawals are usually sent back to the same method of payment that was used to deposit, if that's possible. If a method can't handle withdrawals, we'll offer an alternative that can, and we may ask for more proof before sending £300 or more through a different route.
Checks for fraud: we use both automated and manual checks to find account takeovers, identity theft, and fraudulent payments. This can include checks for strange ways of logging in, sudden changes to personal information, or strange ways of withdrawing money. Processing safeguards: If we think someone is doing something wrong without permission, we might temporarily stop processing, ask for more proof, or limit payouts until the risk is gone. By taking these steps, you can be sure that your winnings will only go to you.
To meet regulatory, accounting, and security requirements for payouts, EpicStar Casino keeps verification records and withdrawal-related logs for a short time after transactions and verification are complete.
This can include documents that were uploaded, verification results, payment history, and messages related to withdrawals like "withdraw £500." How long we keep data on withdrawals: We only keep it for as long as it takes to meet legal requirements, handle disputes, stop fraud, and do audits. Within the time frame set by our company, data is securely deleted or made anonymous when it is no longer needed. Access and updates: You have the right to ask to see your personal information or have it changed if it's wrong. If we have to keep data for legal reasons, we may not be able to delete it until those legal obligations end.
EpicStar Casino treats controls for responsible gaming as private preferences and treats them with the same care as account data related to security.
When you choose to self-exclude, set a loss limit, or activate a timeout, the details are handled under strict access rules. This means that your choices stay private and are only used to enforce the restriction you asked for. These tools are meant to help you stay in charge without giving out personal information to other players or third parties who aren't needed. Your settings are not shown to other people, and we don't collect more information than we need to in order to enforce the limit and meet our legal obligations.
How to keep your limit settings safe: Your loss limits are saved in your responsible gaming profile and are only used to stop you from playing when the chosen threshold is reached.
If you set a loss limit, say 100 £ over a certain amount of time, we use that number and the time frame to stop you from playing again once the limit is reached, not for marketing or personalization. "Cooling-off" timeouts are treated as limits on account access. When you set a timeout, like 24 hours or 7 days, we keep track of when it starts and how long it lasts so that the account can't bet until the timeout is over. We only let trained teams that need to see this information who have been given permission to do so see it. Self-exclusion is seen as a more serious restriction.
If you choose to self-exclude for a longer time, we keep track of the length of the exclusion and any verification markers that are needed to make sure that your account can't be used during that time. If we need to, we may keep a small record after the period is over to help stop people from re-registering right away and to support controls for responsible gaming. Only people who are authorized and need to know can access these settings, and we keep track of who does so when necessary. We also use technical protections like encrypted storage and limited access to lower the risk of unauthorized use. We may only share limited information about your restriction status with trusted service providers when it is needed to enforce the control, help verify your identity, stop duplicate accounts, or meet legal requirements.
Other players don't know why you're being blocked, and we don't post responsible gaming actions in chat, leaderboards, or any other public area. We get the type of limit, the value (like $100), the time period, timestamps, and the status of enforcement. We need this information to enforce the restriction you chose, stop people from getting around it, and meet our compliance obligations. For as long as it takes to enforce the limit and for as long as is required by law, with the goal of keeping it as short as possible. Use the responsible gaming controls in your account to change your loss limit, add more time to a timeout, or begin self-exclusion.
Talk to support right away if you need help setting a limit or if you think your settings were changed without your permission. This way, we can protect your account and make sure you're using the right limits.
When you play EpicStar Casino on your phone or tablet, your browser or the EpicStar app processes some data to keep the game running smoothly, keep your account safe, and provide important features like logins, payments, and tools for responsible gambling. This part tells you what information we gather from your phone, why we need it, and how you can change it. It matters what you choose.
At any time, you can limit permissions, change cookie settings, and stop tracking at the device level. However, some restrictions might affect features like secure sign-in, session continuity, or fraud prevention checks during deposits of up to £100 or withdrawals of up to £500. Permissions for apps on phones: If you use the EpicStar app on your phone, it may ask the operating system of your phone for permissions. It's up to you to decide if you want to give us permission to do certain things. You can do this in the settings of your device. You need network access to load games, check your account, and connect to payment and security services. Notifications (optional): These are used for account alerts (like confirming your login), security messages, and updates that you choose to receive that are time-sensitive.
You can store app preferences or temporary files that make the app run faster and avoid having to download them over and over again in the storage space that you choose to use. Users can choose to use biometric unlock, which can speed up secure access if their device supports it. EpicStar does not store biometric data; your device does. Users may be asked for permission to use a feature for the first time, after installing the app, or after an update. You might not be able to use a feature until you allow it again if you block a permission. It depends on the device how to change permissions, but in most cases it goes like this: Settings > Apps > EpicStar Casino > Permissions.
You can also turn off notifications in the settings of your OS if you'd rather not get them. We use cookies and other similar technologies in mobile browsers to make sure the site works right, keep you logged in, and help us spot any strange activity. Cookies are small files that are saved on your device. Other technologies that work in a similar way include local storage and device identifiers that are used in browsers. On mobile, we use the following types of cookies: Strictly necessary cookies: these cookies are needed for core site functions like account login, session management, and security. Cookies that remember your choices, like the language you use and how the interface looks, so that your experience stays the same.
Cookies for analytics help us figure out which pages and features people use the most, so we can make the site work better on mobile devices and be easier to use. You can change how cookies work in your mobile browser. When you delete or block cookies, you might be logged out, your settings might be reset, and processes that need to run continuously might stop. For example, payment flows for a £50 deposit might stop. Device tracking and identifiers: When you use a mobile device to access the casino, EpicStar may collect information about your device and connection to protect both players and the platform. To keep things safe, stop fraud, and make sure services work right, this helps. Details about the device and app, such as the model, operating system version, app version, and language settings, may be processed.
There are technical identifiers like the IP address, device identifiers given by the operating system or browser, and identifiers used to track sessions that come back. Use and diagnostics: crash logs, performance data, and interaction signals that show when something is wrong or not working right. We don't use tracking to get to the private information on your phone. Tracking data is used to keep sessions safe, stop people from getting in without permission, and help with compliance checks when they're needed. The tracking on your device can be controlled. You can lower or block some types of tracking on your device and still play. Most of the time, you can reset the advertising identifier in your device's privacy settings. However, this depends on your operating system and browser.
When your OS lets you, turn off personalized ads and cross-app tracking. To limit the number of cookies stored, use private browsing (but keep in mind that this can affect logins and session continuity). Location services will be turned off if they are currently active. EpicStar doesn't need to know your exact location for normal play unless a feature or legal check requires it. Restoring necessary cookies or enabling essential permissions and trying again should fix any issues with login loops, repeated verification prompts, or cashier actions that are interrupted after changing tracking or cookie settings.
We only ask for the information we need to open and protect your account, handle payments, and follow any UK compliance rules. Usually, this includes your name, date of birth, address, email/phone number, IP address or device information, and payment information (masked when possible). To make sure you are the owner of the account and the payment method used for payouts, we may ask for proof.
Before letting you withdraw £, we may ask for (1) a government-issued ID, (2) proof of address (a recent utility bill or bank statement), and (3) proof of payment method ownership (a picture of the card's last four numbers for cards, an account screenshot for e-wallets, or a wallet address confirmation for crypto, as needed). When you send in your photos, make sure they are clear and that all four corners can be seen. Also, make sure that your profile information matches exactly, and don't change or cover any information on the cards that isn't allowed.
Verification helps with responsible gaming and stops people from laundering money. It also keeps your balance safe and stops fraud.
We only share information when it's needed to provide the service or follow the law. This can include payment processors (to make deposits and withdrawals), identity and fraud screening services (to keep accounts safe and make sure limits are followed), and regulators or law enforcement in UK if they have a valid request. We don't give out or sell your information. Your marketing preferences can be changed in your account settings, and you can contact support to get a copy, make changes to, or delete certain data. If deleting something goes against rules that say it has to be kept (for payments, disputes, or compliance), we will only keep what is needed and limit access.
Encryption, session controls, monitoring for suspicious logins, and risk checks on withdrawals are some of the ways we keep your accounts safe. Update your operating system and browser, and don't do any banking on public Wi-Fi when you're on your phone. Set a strong, unique password, turn on two-factor authentication (FAA) if it's available, and never share your login or verification codes. Also, only withdraw money to a payment method in your name and the same UK profile as you, if the rules require it. If you think someone else has gotten into your account without your permission, change your password right away, stop any withdrawals by contacting support, look over your recent logins and transactions, and do any verification that is asked of you to safely get back in.
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